Privacy Policy

1. Introduction

Livspan values your privacy and the protection of your personal data. This Privacy Policy explains what information we collect about you as part of your use of our website and services (the “Services”), how we use that information, whether and how we share it with third parties, and your rights in respect of that information.

This Privacy Policy should be read alongside our Terms & Conditions.

The Data Controller for the Services is Livspan. Throughout this Privacy Policy, “Livspan”, “we”, “us”, and “our” refer to Livspan.

By using our Services, you consent to our use of your personal data in accordance with this Privacy Policy. If you have any questions, please contact us at hellolivspan@gmail.com.

This Privacy Policy may be updated occasionally. We encourage you to review this page periodically. You can tell if it has changed by checking the "Last Updated" date at the top.

2. What do we collect and why?

We collect the following types of personal data to provide, personalise, and improve the Livspan experience:

Name, email address, and contact details: We collect your name, email address, and other contact information to deliver your training plan, contact you with updates or support, and, if you’ve opted in, send you relevant offers. The legal basis for processing this data is both your consent and our contract with you.

Payment details (via Stripe): Your payment details are used to securely process your purchase through Stripe. We do not store your card details. The legal basis for this processing is the performance of our contract with you.

Age, fitness level, training goals, injury info: We collect basic fitness and health-related information to personalise your training plan and ensure it is suitable for your needs. This is processed under both your consent and our contract.

Technical data (IP address, device info, browser type, usage behaviour): We collect technical data to improve the functionality, security, and performance of our website. This includes information like your IP address, browser type, and how you interact with the site. The legal basis is our legitimate interest and our contract with you.

Marketing preferences: If you choose to opt in, we store your marketing preferences to send occasional updates or offers via email. This is processed based on your consent, which you can withdraw at any time.

We collect data through:

Our onboarding questionnaire (via Tally)
Purchase forms (via Stripe)
Newsletter sign-up
Cookies and analytics tools (Google Analytics and Microsoft Clarity)

We never collect more data than is necessary for our service.

3. How long do we keep your data?

We retain personal data only as long as necessary to provide the Services, or as required by law. Typically:

Questionnaire data: stored for the duration of your customer relationship
Payment data: retained only by Stripe
Email and marketing data: until you unsubscribe or request deletion

You can request deletion of your data at any time by contacting hellolivspan@gmail.com.

4. Who do we share your data with?

We only share your data with trusted third parties where necessary to operate Livspan. These include:

Cloud hosting (e.g. AWS): We use secure cloud hosting services to store your data and deliver our website and services. These providers do not access or use your data for any purpose other than hosting. This is based on our contract with you.

Communication tools (e.g. email, helpdesk): We use third-party tools to send emails and respond to customer queries. These providers process your contact details only to deliver support messages or service notifications, based on our contract.

Analytics providers (e.g. Plausible, Google Analytics): We use analytics tools to understand how users interact with our site so we can improve functionality and user experience. This data is processed under our legitimate interests.

Payment processors (Stripe): Stripe processes your payment information to complete your purchase. Your data is handled securely and in compliance with financial regulations. This is necessary to fulfil our contract with you.

Marketing and advertising platforms: If you’ve opted in, we may use advertising and email platforms to send you updates or personalised ads. This data is only used if you have provided your consent.

Legal and compliance services: In rare cases, we may need to share your data with legal or regulatory bodies to comply with the law or protect our rights. This is processed under a legal obligation or legitimate interest.

All providers process your data securely and only for the purposes outlined.

Some data may be transferred outside the UK/EEA. Where that happens, we ensure appropriate safeguards (e.g., standard contractual clauses) are in place.

We will never sell your personal information.

5. Cookies and Tracking

We use cookies and similar technologies to:

Track how visitors use our site
Improve site speed and experience
Deliver targeted ads

You can control cookie settings through your browser. By using our site, you agree to our use of cookies.

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, email us at hellolivspan@gmail.com.

We will respond within one month and always respect your legal rights.

7. Security

We take your data security seriously. We:

Use SSL encryption
Limit access to data
Host services with secure third parties
Monitor systems for vulnerabilities

While no system is 100% secure, we follow industry best practices to protect your information.

If a data breach occurs that poses a high risk to your rights, we will inform the UK data authorities within 72 hours and notify you where appropriate.

8. Children

Livspan is not intended for individuals under the age of 18. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has submitted personal data, please contact us and we will delete the information.

9. Contact

If you have any questions or concerns about your data or this Privacy Policy, please contact:

Livspan Email: hellolivspan@gmail.com

Find out more

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